Moveworks joins AI agent library craze

AI agent marketplaces have become ubiquitous as enterprises look for ready-made agents they can customize and find agents for most of their use cases. 

ServiceNow, Google, Writer, Amazon Web Services and Microsoft are just a few of the companies that have or recently announced platforms where customers can choose pre-built agents and then deploy them to their organizations. 

Banking on this popularity, enterprise AI company Moveworks launched and AI Agent Marketplace, where customers can find more than 100 pre-built agents and install these into their systems. 

Bhavin Shah, founder and CEO of Moveworks, told VentureBeat in an interview that agent marketplaces exist for enterprises to spin up agentic use cases quickly and can act as idea generators for other use cases. 

“What we found is that to go from this transformation and business productivity is to identify the kinds of agents that can be used to translate these objectives that people have,” Shah said. “Sometimes you have an idea and ask how do we make it work, so what we’ve done with the AI Agent Marketplace is show real agents that connect to third-party systems.”

The AI Agent Marketplace from Marketplace has over 100 agents across HR, sales, finance and IT operations. Some of these agents are for timesheet management, talent recruitment and expense management. 

Customize agents to fit workflows

Shah said enterprises can take one of the agents in the marketplace and configure it to their own needs. 

The marketplace offers agent templates that connect to third-party platforms that can be integrated into an organization’s tech and data environment. 

Shah noted that in the previous iteration of agents, that is robotic process automation (RPA), enterprises had to write out workflows “that were step by step and accounted for every variation and every if/then/this scenario which were brittle.” With AI agents, these workflows are coded more easily and can be connected to data sources for more context and understanding. 

Moveworks said its marketplace differs from other marketplaces in that “unlike other marketplaces with simple prompt packs,” its version offers integrations to enterprise workloads. Users can discover AI agents through plugins to “extend the capabilities of an AI agent” or install these through a low-code platform. 

More and more marketplaces

It’s not a surprise that Moveworks is creating an agent marketplace. Think of agent marketplaces or agent libraries as the evolution of model gardens. Cloud model gardens, like those from Amazon, Google, Hugging Face, and Microsoft, offer models from different providers so customers can build applications or agents with any LLM they want.

Meanwhile, agent libraries or marketplaces become a repository of existing agents that users can browse through. ServiceNow launched an agent library last year, while Microsoft followed with one of the largest AI agent marketplaces. Salesforce has its AgentExchange with more than 200 partners, and AWS has a library on Bedrock. 

Ashley Sprague, senior director, IT and corporate engineering at GitHub, told VentureBeat in a separate interview that agent libraries will help cut down on the time needed to bring AI into the hands of all of its employees. 

“We have this backlog of ideas, so when you look into the marketplace, you can go and just search for solutions to those ideas, and they’re pre-built and ready to go,” she said. 

GitHub, which uses Moveworks’ Creator Studio to help build AI applications, has not yet used the AI Agent Marketplace. Sprague said, however, that because the company already uses Moveworks, it made sense that more teams in the company “who are interested in getting involved with agents can get involved because they can efficiently work from this low-code environment. 

Sprague added that it could free up her IT teams from building all the agent ideas from other teams. 

Harmonizing platforms

Moveworks’ agent platform could soon be integrated with other libraries. In March, ServiceNow announced it was acquiring Moveworks for an undisclosed amount. 

Shah said that while the deal is still being finalized, Moveworks’s AI Agent Marketplace operates independently. However, since both companies share multiple customers, he believes Moveworks’ marketplace and ServiceNow’s agent library exist for different levels of users. 

“There is overlap, which tells you that we’ve actually coexisted quite nicely,” Shah said. “What ServiceNow identified and what you saw play out over the years is that they have an incredible agentic platform that has a lot of different capabilities for fulfillers and IT and HR teams, and they go basically north to south. We go east to west across employees.”